Refund Policy

Failed payments and refunds

Last updated: draft, pending legal review.

This is a draft policy template written for site structure purposes. It has not been reviewed by a lawyer. Please have it checked against applicable Indian law, including the Digital Personal Data Protection Act 2023 where relevant, before publishing it as the Trust's actual policy.

Failed or duplicate payments

If a payment fails after your account has been debited, or you are charged more than once for the same donation due to a technical error, the excess amount is reversed automatically by the payment gateway within its standard settlement timeline, typically 5 to 7 working days.

Voluntary donations

Because donations are voluntary contributions to a charitable cause, completed donations are generally not refundable. If you believe a donation was made in error, write to contact@devsfoundation.com within 7 days and we will review it on a case by case basis.

Sponsorship cancellations

If a sponsored programme is cancelled or cannot proceed before it starts, your contribution will, at your choice, be redirected to a similar programme or refunded.

Contact for refund requests

Email contact@devsfoundation.com or call +91 77991 00040, quoting your donation ID.